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01

Leaving Home

  • Sarah wakes up at 7:00 AM to the gentle alarm her smart home assistant sets.

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  • The smart assistant provides her with a weather update and suggests the best route to the office based on current traffic conditions.

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Customer Journey

Welcome to a Future-Forward Workplace Journey

Step into a world where innovation meets efficiency, where every touchpoint in your workday is orchestrated with precision and powered by cutting-edge technology. Meet Sarah Thompson, a project manager at our forward-thinking marketing agency, and join her on a journey through a day in our organisation, where IoT and AI tools revolutionise how we work, collaborate, and thrive.

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In this immersive experience, you'll witness how Sarah navigates her daily tasks with seamless integration and automation, from when she wakes up to her commute, interactions within the office, and beyond. Discover how IoT devices, smart assistants, and AI algorithms anticipate her needs, optimise her workflows, and elevate her productivity to new heights.

From self-driving cars and facial recognition entry systems to AI-powered project management tools and virtual networking experiences, prepare to embark on a journey where technology is not just a tool but an integral part of our workplace culture. Join us as we explore the possibilities of a future-forward workplace where innovation and efficiency converge to redefine how we work and thrive together.

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Are you ready to take the first step into this visionary world of possibilities? Let's embark on this journey together.

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Let's reimagine Sarah's customer journey in an organisation where everything is managed with IoT (Internet of Things) and AI (Artificial Intelligence) tools:

 

Persona:

Customer: Sarah Thompson, a project manager at a forward-thinking marketing agency. Sarah is tech-savvy and adaptive and values innovation in streamlining her work processes.

02

Commute to the Office

  • Sarah hops into her self-driving car, synced with her calendar and office location.

  • The car autonomously navigates through traffic, optimising the route to ensure she arrives at the office on time.

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03

Arrival at the Office

  • Facial recognition technology seamlessly grants her access as Sarah enters the office building.

  • The building's AI system notifies the relevant departments of her arrival, including the reception desk and facilities management.

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04

Working

  • Sarah settles into her workstation, where her smart desk automatically adjusts to her preferred ergonomic settings.

  •  AI-powered project management software analyses data from previous projects to provide insights and recommendations for optimising her current tasks.

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05

Lunchtime

  • Sarah's AI assistant reminds her of the upcoming team meeting and suggests ordering lunch from Gourmet Delights based on team preferences and dietary restrictions stored in the system.

  • With a simple voice command, Sarah confirms the order, and payment is processed securely using biometric authentication.

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06

Receiving Catered Lunch

  • The catering service arrives with the lunch order, and the building's AI system coordinates the delivery, directing the catering staff to the designated conference room.

  •  Sarah receives a notification on her smartwatch informing her that the lunch has been delivered and is ready for the team meeting.

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07

Interaction with GRIT

  • During the lunch meeting, Sarah notices the need for office cleaning and maintenance.

  • Using the facilities management butler.app on her smartphone, she submits a request for cleaning and maintenance services, which is automatically prioritised based on urgency and availability of resources.

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08

Arranging Services

  • The AI-powered facilities management system assigns the task to CleanPro Services, considering their availability and proximity to the office.

  •  Sarah receives real-time updates on the service request status and the estimated arrival time for the cleaning crew.

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09

Services visit

  • CleanPro Services' cleaning robots arrive at the office at the scheduled time, equipped with sensors and AI algorithms to efficiently clean the carpets and maintain the air conditioning system.

  • Sarah monitors the progress of the cleaning process through live video feeds from the cleaning robots, ensuring thoroughness and quality.

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10

Banquet or Event

  • Sarah attends a virtual banquet hosted by a partner company, facilitated by immersive holographic technology.

  •  She interacts with industry peers and participates in virtual networking sessions, leveraging AI-powered matchmaking algorithms to connect with relevant contacts.

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11

Closing Time

  • As the workday ends, Sarah's AI assistant compiles a summary of her tasks, accomplishments, and action items for the next day.

  • She bids farewell to her virtual colleagues and logs off from her workstation, confident that everything is in order thanks to the seamless integration of IoT and AI tools.

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12

Heading back home

  • Sarah's self-driving car awaits her outside the office building, ready to navigate her safely back home.

  • During the commute, she reflects on the day's achievements and engages in virtual meetings with remote team members using AR (Augmented Reality) glasses, maximising productivity even while moving.

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